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FAQ

  • What is a CD key?

    The cd key is the serial number or product code which is a combination of letters and numbers that activates a product, normally found on a sticker inside the game's case or printed on the game's quick reference card. The purchased CD Key is used to register and activate the relevant game. Depending on the product, we provide this in the form of a scan of the code or the actual code in text format.

  • Are the CD keys official?

    This is the question that often comes up when buying on this kind of website. Rest assured, our CD keys are official as they are purchased from authorized resellers: EA Origin, Steam, Battle.net, NCSoft or Ubisoft.All our codes are cards SCANNED from the official ones.

  • How can the prices be so low?

    Our priority is to give you immediate access to the best games and at the best prices. Thanks to the digitalized format of our games, we make huge savings on storage and logistical costs. We buy our games in large quantities and from all corners of the globe to ensure the cheapest possible prices and we then pass these reductions on to you, which ensures our pricing is the most competitive around.

  • How do I download a game? Is this legal?

    Downloading games is perfectly legal via the official platforms EA Origin, Steam, Battle.net, NCSoft or Ubisoft.You just have to download them via their software available on their official websites, as they now all offer legal downloading games.

  • How do I activate a CD Key?

    To activate your game, just go to the order delivery page, and check "How to Activate this game" to see a guide about the process for the specified platform.Also you can check our CDKeys FAQ about how to activate specified platform Game keys:https://www.igvault.com/FAQ/CDKey-FAQ

  • I did not receive my CD key instantly?

    To protect against fraud we occasionally hold orders, if this happens you will see a “Please Self Check” Button on the Order in "My orders" section.

  • How long does it take to receive my CD key?

    Our CD key delivery system allows for instant and automatic allocation of CD keys. Once the customer makes payment and passes the fraud checks the CD key will be made available on their account, you only have to go to "My Order" section to view your latest CD key purchased or relevant email account, this enables our customers to experience fast and efficient self service whenever they want.

  • The CD key that I received doesn't work

    If the received CD Key does not work, or if the code is hard to read, contact us through Live Support in order to find the problem comes from.

  • Is there a deadline to use my CD key?

    No! No time limit, so you can use it whenever you want, or offer it for a party which will happen later on.

  • Are the keys valid in all countries?

    No, publishers are subjected to a policy regulating the import / export of the games. The codes are sometimes subject to a national restriction, but this is not always the case. This information is visible on the page of each game before purchase.

  • How many times can I download a game?

    It's unlimited. Once a CD key is recorded with a game on your account , you can re-download it as many times as you want. The activation will be immediate without the need to buy back a card, as long as you are registered with your account used to buy the CD key.